If you are in charge of people, no matter how big or small your team, at some point you will face a situation where your personality simply doesn’t gel with one of your staff or colleagues.

After many years in doing business service based industries, still, too often I see missed opportunities when customers are looking at taking on a new provider, or maximizing an existing relationship.

If there is something that any managers, supervisors or leaders can do for their staff, is take the time to commit to a periodic 1 on 1, with everyone they manage.